PDR Tool Product Warranty and Return Information
2018 WARRANTY STATEMENT
Ultra Dent Tools, Inc. carries a lifetime warranty against breakage and corrosion on all of our stainless steel tools 3/16" diameter and larger. All 1/8" diameter tools, flaretips, and shaved tools come with a one year limited warranty. Ultra Dent Tools spring steel tools 3/16" diameter or larger come with a lifetime warranty against breakage. Ultra Dent Tools spring steel 5/32", 1/8", .100 and flaretips come with a one year limited warranty. Ultra Dent Tools warranty coverage does not cover the misuse of any tool. We consider that one-year warranty tools broken after an initial warranty-replacement due to tool breakage constitutes tool misuse. Therefore, we only replace one-year-warranty tools one time when the replacement is due to tool breakage. All warranty tool replacements require the return of the original tool being replaced to an Ultra Dent Tools facility. We fully 100% warranty each tool for materials and workmanship for the lifetime of the tool purchased by the original retail purchaser/owner. Warranty coverage of any tool or accessory may include replacement, remanufacture or repair of warranty-covered item(s) at the discretion of Ultra Dent Tools
Ultra Dent Tools, Inc. covers all of our lighting products for one year for materials and workmanship, and 90 days for all electrical components within our light fixtures, particularly ballasts. All LED lights are completely covered for one year.
ALL RETURNS REQUIRE AN RMA NUMBER. RETURNS WITHOUT AN RMA NUMBER WILL BE REFUSED. All returns must be made within 30 days of purchase, EXCEPT FOR THE T-HOTBOX 3650 (A116 & A116B). THESE ITEMS MUST BE RETURNED WITHIN 10 DAYS OF THE ORIGINAL DATE OF PURCHASE AND BE IN NEW CONDITION. ALL T-HOTBOX 3650 RETURNS WILL BE SUBJECT TO A 20% RESTOCKING FEE. All products must be returned in NEW condition. Products with missing components or products not in NEW condition will be subject to 20% restocking fee. Ultra Dent Tools, Inc. is not responsible for returns lost or damaged on customer shipping.
Ultra Dent Tools, Inc. will pay ground shipping both ways for replacements on defective products. The RMA number must be on the outside of the shipping box. Returns without RMA numbers will be refused. RMA numbers are valid for 15 days from date of issue only.ALL RETURNED ITEMS ARE SUBJECT TO A RESTOCKING FEE.
PLEASE CALL CUSTOMER SERVICE OR EMAIL firstname.lastname@example.org to request and RMA number.